NMC Deutschland GmbH | Neu-Ulm | Germany
To strengthen our team at NMC Deutschland GmbH in Neu-Ulm for the Technical Insulation segment, we are looking for a Customer Service Agent (m/f/x) to join us as soon as possible.
As a Customer Service Agent, you will be a key link between our customers, field sales team, and internal departments. Through your strong organizational skills and customer-focused approach, you will ensure smooth order processing, support customer care activities, and contribute to building long-term customer relationships. Your commitment, communication skills, and solution-oriented mindset will play an important role in driving sales success and ensuring customer satisfaction.
We offer a permanent full-time position (minimum 30 hours per week).
Manage customer inquiries and process customer orders efficiently.
Handle returns, complaints, and credit note processing.
Maintain customer master data and prepare reports and statistics for Key Account Managers and Sales Management.
Coordinate closely with Sales, Logistics, and Production departments to ensure excellent customer service.
Support trade fairs, sales campaigns, and customer-related projects.
Commercial education or equivalent qualification.
Experience in order processing and customer service.
Knowledge of export procedures and customs clearance is an advantage.
Proficient in Microsoft Office applications and SAP.
Strong team player with excellent communication skills and a confident manner.
Structured, organized, and reliable way of working.
Strong customer and service orientation.
Fluent German and English, both written and spoken.
One NMC. Worldwide. 25 locations. 1,650 employees. One fitting team.
Innovation you can touch. Work with technologies that deliver tangible impact every day.
The freedom to make a difference. Bring your ideas to life and take ownership of your projects.
A collaborative culture. Direct communication, mutual respect, and true teamwork.
Stability with a vision. More than 75 years of expertise combined with a clear Roadmap 2030.
Career development tailored to you. Continuous learning and development opportunities that support your growth.
Competitive compensation and benefits. Attractive salary package complemented by additional employee benefits.
We look forward to receiving your application.
Your Talent. Our Expertise. A Perfect Fit.